Refunds & ReturnsPolicy

Your Satisfaction Matters: Topptop's Refund & Return Policy

At Topptop, we are dedicated to providing products that address your needs effectively. We believe in the quality and efficacy of our offerings, and we recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 30-day money-back guarantee, please contact us at info@topptop.com.

Cancellation Policy

Changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, the order may already be in the processing phase, and we may not be able to accommodate your request. If you cancel your order within 24 hours, your refund will be processed within 7 business days.

30-Day Money Back Guarantee

We are confident in the effectiveness of our products and encourage you to use them for a minimum of 14 days to experience their benefits fully. If you remain unsatisfied, you may return the items within the 30-day guarantee period. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, contact our support team by filling out the form on our Contact Us page or email us directly at info@topptop.com. To expedite your return, provide your Order Number or the Name and Email Address used when placing the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. A damaged item is defined as one with a defect or physical breakage. Packaging damage during transit, such as dented boxes, does not qualify if the product remains intact.

If your item arrives damaged, notify us within 72 hours of delivery. Email us at info@topptop.com with a clear photo of the damage. We will evaluate your eligibility for a replacement at no cost to you. Please note that we do not refund, replace, or accept returns for items damaged due to normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver orders promptly, we cannot be held responsible for shipping or delivery delays outside our control, including courier delays, customs issues, or other unforeseen factors. If you experience any problems with delivery, please contact the courier directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, we cannot offer a resend or refund.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Customers are responsible for reviewing the latest version before purchasing and using our products. By purchasing and using Topptop products, you accept this Return & Refund Policy.

For any questions or concerns, feel free to contact us at info@topptop.com.